We are Factor 50 Travel Limited, having our registered office at Factor 50 Travel Limited, 128 City Road, London, United Kingdom, EC1V 2NX, registered in England & Wales, company number 15382185. We are proudly affiliated with Experience It Now Travel Limited and Hays Independence Group. Our Terms & Conditions sets out what we expect from each other when you book with us.

Financial Protection

Factor 50 Travel is an Accredited Body Member of Hays Travel Limited, ATOL 5534. Flight Plus arrangements booked with us are financially protected by the Civil Aviation Authority [ATOL number 5534]. If you book a package holiday and Factor 50 Travel is acting as your agent, then you will be protected by the relevant tour operator's ATOL. Please refer to the tour operator's terms and conditions for details of their ATOL protection.

ATOL protection does not apply to all holiday and travel services provided by Factor 50 Travel. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our Booking Conditions for information or for more information about financial protection and the ATOL Certificate go to www.atol.org.

Book with confidence. We are a member of ABTA, which means you have the benefit of ABTA's assistance and Code of Conduct. All flight plus and package holidays we sell are covered by the ABTA scheme, protecting your money if the supplier/tour operator fails. Other services such as flights or hotels on their own may not be protected by the ABTA scheme.

An ATOL Certificate Contribution of £2.50 per passenger is payable to the CAA on Flight Plus bookings and this will be reflected on your Booking Confirmation.

Please note that ATOL protection is not available for flights with low cost airlines or where your payment is made direct to airlines unless they are part of a Flight Plus. Where necessary, we will add a supplier failure insurance to your booking automatically. This protects you by insuring us against the costs of refunding or replacing your booking, if the supplier fails. If applicable, we will charge an administration fee for supplier failure cover, which will be shown on your Booking Confirmation.