Privacy Policy
About This Policy
At Factor 50 Travel, we are committed to only collecting, disclosing, and using your personal data in the ways that you expect, or what you have consented to, or as we are required by law. This policy explains how we use your information and applies to all Factor 50 Travel customers and/or visitors to our website[s].
We understand that not everybody needs or wants to know how we use their information in the same level of detail, so we have created two levels of information for you. If you want to just know the basics, please read the 'Basic Information' section for each topic. If you want to know more, please read the 'Detailed Information' section, so that you learn more about a particular issue.
What do we use your data for?
Basic Information
The main way we use your personal data is to fulfil your booking, whether its a flight only, hotel only, or a package holiday, to help us understand your needs and specifications, to provide you with a better service. We may store information about your needs, specifications, and travel history. We may also use your personal data for marketing purposes, but we will make sure not to send you communications with information and offers if you have told us you would prefer not to receive these.
Detailed Information
As well as to fulfil your booking and to provide you with updates about your booking, we use your information in the following ways:
- Comply with your requests to exercise your rights under Data Protection legislation, such as a request to access your personal data.
- Develop customer insights by using your personal data you have provided to us through your interactions with Factor 50 Travel, by booking or making an enquiry to improve the products and services we provide.
- Marketing via email or letter, we may use your personal data to inform you, by email or letter, about new offers, products, and services that we think may be of interest to you. If you do not wish to receive these communications, please let us know. You can change your mind at any time by following the instructions that we will include in any email communication.
- Marketing via social media including Facebook and Instagram. We may use your personal data to generate marketing campaigns. If you do not wish to receive these, you should 'unfollow' or 'unlike' our social media pages.
- Monitor customer satisfaction through Customer Satisfaction Surveys.
- Respond to any complaint or query which you contact us with. As part of our Customer Service processes, we may follow up, either by email or letter, with customers who have travelled and returned home.
- Web site development, to help us design our website to improve and personalise your communications or experience by collecting personal information about the way you access and use our website.
Other reasons we may use your personal data include:
- Complying with applicable laws and regulations.
- Fraud prevention, to protect our customers and ourselves from fraud and theft, we may look at information we get from identity checks alongside our customer records.
- Meeting our regulatory obligations.
- Quality and training purposes to make sure we continue to deliver the highest possible standards of customer service.
Who is the Data Controller of your data?
Factor 50 Travel Limited is the Data Controller of your personal data. If you are using our website, please note that some of the products and services advertised are provided by third parties. These partners will be the Data Controllers of any information about you that they process in connection to the products and services they provide, and you should read their Privacy Policy which will be available on their own websites.